This Refund Policy explains how refunds related to payments made through the Friendsup
mobile application are handled. By making a payment through Friendsup, you agree to the
terms outlined in this Refund Policy.
1. No Refunds Processed by Friendsup
Friendsup does not process, initiate, or issue refunds for any payments made through
the application. Friendsup only provides a technology platform to facilitate online
fee payments.
2. School Authority for Refund Decisions
All refund requests related to school fees must be raised directly with the respective
school administration.
Approval or rejection of refund requests, refund amounts, timelines, and refund methods
are solely decided by the school based on their internal policies.
3. Role of Friendsup
Friendsup has no control over refund decisions and shall not be held responsible for
any refund approvals, rejections, delays, or disputes between parents, students, and schools.
4. Payment Gateway & Bank Charges
Any payment gateway charges, bank charges, convenience fees, or transaction fees
(if applicable) may not be refundable and are subject to the policies of the school
and the respective payment service provider.
5. Failed or Duplicate Transactions
In case of failed or duplicate transactions, parents or students are advised to first
check with their bank or payment service provider.
If the payment amount is successfully credited to the school, any refund request must
be handled directly by the school administration.
6. Dispute Resolution
Any disputes related to payments or refunds must be resolved directly between the
parent/student and the respective school. Friendsup shall not act as a mediator
in such disputes.
7. Contact Information
For refund-related queries, please contact your school office or administration directly.